Trainer terms
Pellavo is operated by Pellavo Ltd, a company registered in England and Wales (company no. 17351940). Registered office: Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, United Kingdom, L1 0AH.
These terms apply to trainers who create a profile, list sessions, publish content, or accept bookings through Pellavo.
Your responsibilities
- Provide accurate information about your identity, experience, qualifications, services, prices, location, and availability.
- Maintain any qualifications, insurance, licences, and safety practices needed for the services you offer.
- Deliver accepted bookings professionally and communicate promptly about changes.
- Operate within your competence and do not present fitness services as medical diagnosis or treatment.
Listings and content
You are responsible for the accuracy and legality of your profile, session descriptions, photos, videos, reviews, and other content. You must have permission to use content you upload and must not make misleading health, qualification, or results claims.
Bookings and payouts
Pellavo provides discovery, booking, payment, messaging, and support tools. Trainers deliver the booked service as an independent provider. Payouts may be delayed or adjusted for refunds, disputes, chargebacks, fraud checks, cancellations, or other operational reasons described in the applicable booking terms.
Cancellations and safety
Give at least 24 hours’ notice when reasonably possible. Repeated cancellations, no-shows, unsafe conduct, inaccurate information, or failure to meet the launch standards may result in restricted visibility, paused bookings, payout holds, or removal from the platform.
Contact
For trainer support, contact support@pellavo.com. These terms work alongside the general terms, privacy policy, and community safety policy.